Refund & Returns Policy

Overview

Refund and Returns Policy Overview:

Our policy lasts for 30 days. To be eligible, items must be unused and in the original packaging. Certain goods, like perishable items, cannot be returned.

Non-returnable items include:

Gift cards

Partial refunds may apply if:

The item shows signs of use
Packaging has been opened
Items are not in their original condition, damaged, or missing parts
The return is made more than 30 days after delivery

Refunds:

Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be processed within a specific timeframe.

Late or missing refunds:

Check your bank account first. Contact your credit card company and bank if needed. For further assistance, email us at info@turkiyana-tr.com.

Sale items:

Only regular priced items can be refunded; sale items are non-refundable.

Exchanges:

We replace defective or damaged items. Email us at info@turkiyana-tr.com and send the item to the provided address.

Gifts:

Gifted items receive a gift credit. If the item wasn’t marked as a gift, the refund goes to the original purchaser.

Shipping returns:

Mail your product to the provided address. You are responsible for return shipping costs. Consider a trackable shipping service for expensive items.